We can agree that customer loyalty flows from good customer service, right? Experts tell us that elements like great communication, easy processes, price transparency, and a positive team environment are the foundation of good customer service. Today, let’s go deeper and talk about how creating memorable experiences ensures customer loyalty to your small business. Memorable…

As the year closes, it is often easy to focus on the negative aspects of your business: hard things you faced, goals you didn’t meet, or profits you didn’t earn. Waiting for your December data and celebrating the holidays create the perfect time of year for entrepreneurs to intentionally reflect and rest. This puts you…

We talk about gratitude and generosity in life, but what about in business?   The truth is that sincere gratitude and generosity—flowing from an abundance mindset—is a way to grow your business and make money. If you feel like your business has plateaued or you don’t have enough, an abundance mindset can really help your business…

What is your highest performing lead source? That is, which lead sources are the easiest for you to close or have the highest closing ratio? Did “referrals” come to mind? Yes, referrals tend to be the highest performing lead source because the vetting has already been done for you—usually by a previous client or vendor.…

Meet Dr. Mahkada Taylor! A SOWBO VIP Member, Mahkada is a psychotherapist, a licensed Psychologist and the founder of Pathways to Freedom Mental Wellness Services. This Atlanta-based group specializes in individual therapy and dating support groups.  Inspired by her own life experiences, Mahkada brings her heart and soul to her work. She helps her clients…

Whether you own your own business or are the CEO of a successful corporation, you understand the weight of your position and leadership within the company. However, no one (not even you) is exempt from life’s hardships. Unexpected tragedy comes in all forms… death, lawsuits, abuse, miscarriage, abandonment, sickness, divorce, stock market crashes, gun violence,…

What I Wasn’t Prepared for as a Business Coach When I began coaching business owners in 2016, I didn’t really understand the full impact that our personal lives and relationships have on business. At the time, I thought most people compartmentalized their personal lives — at least this is what I was taught to do…

Are you feeling overwhelmed? Tired of worrying about money? Desperately searching for the next customer? Do you feel like just walking away from your dreams? We’ve all been there. And, believe me, it’s not a place you want to stay very long. I’ve identified 8 mindset blocks that cause entrepreneurs and business owners to struggle—and…

What IS the SOWBO Business Planning Retreat? Our January Business Planning Retreats are hyper-focused and intentional. We hone in on the power of intimate collaboration among like-minded women. No, this isn’t a conference or girlfriend’s getaway. It’s a life-changing experience that will level up your business. SOWBO was created by women business owners just like…

2022 is still in its early weeks, and there is no time like NOW to focus on goal setting for your business. First, this about last year. What were your goals?  Did you meet them? If not, what were the barriers? How about your long-range and short-term goals for this year?  A great next step…